Privacy Policy

The short version

We ask for as little as possible, we use it only to help you with your luggage problem, and we never sell it.

What we collect

• Questionnaire answers — the problem type, airline, airports, travel date and the evidence you say you have. These are kept in your browser session so your checklist can be shown, and a minimal record is stored so we can improve the guidance.
• Plan requests — your name, email, optional WhatsApp number, the plan you chose and your case reference, if you ask us about a paid plan.
• Contact messages — your name, email and message.

We ask you not to send passport numbers, card details or scanned documents. Please don't include them in free-text fields.

Why we use it

To generate your checklist, to reply to you, to deliver a paid plan you've requested, and to understand which parts of the service are useful. We do not use your details for unrelated marketing.

Where it's stored

Submissions are stored in our managed cloud database with access restricted to our service. Your questionnaire answers also live temporarily in your own browser session and are cleared when you close the tab.

How long we keep it

Plan requests and contact messages are kept only as long as needed to help you and to meet our record keeping obligations, then deleted.

Sharing

We do not sell personal data. We share it only with the service providers that host and run this site, and where the law requires it. We never contact your airline on your behalf without asking you first.

Your rights

You can ask for a copy of your data, ask us to correct it, or ask us to delete it. Email help@travelsos.example and we'll action it.

Cookies

We use only what's needed to make the site work. Your checklist progress is stored on your device, not on our servers.