Travel SOS
Luggage · Passports · Stranded travellers

Travel went wrong? We'll help you figure out what to do next.

A missing bag, a lost passport or a collapsed journey is stressful and the rules are confusing. Answer a few questions and we'll turn it into a clear list of what to do next.

I need help nowSomething has gone wrong today. Two minutes to your action plan.Get Help NowI'm planning aheadNot travelling yet. Build a readiness plan before you go.Plan ahead

Independent guidance only. We don't sell insurance and we don't promise compensation.

What's happened?

Jump straight to the closest situation.

Luggage

Start here
Delayed bagYour bag didn't arrive with you, but the airline expects to find it.Lost bagYour bag has been missing for a while with no clear update.Damaged bagYour bag arrived broken, torn, cracked or unusable.Items missing from bagYour bag arrived, but something inside is gone.

Passport or documents

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Passport lostYou've mislaid your passport — no sign of theft.Passport stolenYour passport was taken, or went missing with a bag or wallet.Other documents goneVisa, residence permit, driving licence, boarding documents or ID card.

Stranded or disrupted

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Flight cancelledYour flight was cancelled and you're waiting on a new one.Missed connectionA delay made you miss the next leg of your journey.Weather, strike or unrestSomething outside the airline's control has stopped travel.Stuck with no way onwardNo flights, no transport, or nowhere booked for tonight.

How Travel SOS works

Step 1

Tell us what happened

A handful of short questions about your trip, your situation and what you already have.

Step 2

Get your next steps

A checklist built around your situation, with official contacts and messages you can send.

Step 3

Stay on track

Know what to keep, what to write down and when to chase who.

Start free. Upgrade only if you want more help.

Free

£0 always

The essentials, right now.

SOS Ready

£7.99 one-off

Everything written for you.

SOS Plus

£14.99 one-off

Guided all the way through.

See what's included

Travel SOS is an independent guidance service. We are not an insurance company, law firm, embassy or airline representative, and we cannot promise any compensation or outcome.