Disclaimer

General guidance only

Everything Travel SOS provides — checklists, templates, timings and explanations — is general information to help you organise your own next steps. It is not legal, financial or insurance advice and it is not tailored professional advice about your specific circumstances.

What we are not

Travel SOS is not an insurance company, not a law firm and not an airline or airline representative. We are not affiliated with, endorsed by or acting for any airline, airport or handling agent. Airline and airport names are used only to describe your situation.

No promise of compensation

We cannot and do not promise compensation, reimbursement, refunds or the return of your belongings, and we make no prediction about the likely value or success of any claim. Those decisions rest entirely with airlines, insurers and the relevant authorities.

Rules change, deadlines are yours

Passenger rights, reporting windows and evidence requirements differ by airline, route and country, and they change over time. Always confirm what applies to you directly with your airline, insurer or the relevant authority, and keep track of your own deadlines.

Accuracy

We work to keep our guidance current and useful, but we can't guarantee it is complete or correct for every situation. You act on it at your own discretion.

Questions

If anything here is unclear, email help@travelsos.example or read our Terms of Service.